Frequently Asked Questions

I just installed the extension and it keeps asking for a token, how do I get one?

While all of our extensions are publicly available, in order to use them you require a contract with Textshine. In this process you will receive a token.

Does every member of my team require to manually fill in a token?

It is possible for your IT department to supply a token in the managed_storage for browser extensions in your internal chrome distributions. The extension will recognize the managed token and the user will not be presented with the option of supplying a token, this also means they can’t see the token from within the extension. See the section below for a walkthrough.

Managed Storage for Browser Extensions

1. Chrome - macOS (Detailed Instructions)

Create a .plist file at /Library/Managed Preferences/com.google.Chrome.extensions.hionipacjacmkefllhlalaaofmcflkdk.plist with the following contents:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "<http://www.apple.com/DTDs/PropertyList-1.0.dtd>">
<plist version="1.0">
<dict>
  <key>managed_token</key>
  <string>[the token/license key you have received from Textshine]</string>
</dict>
</plist>

Verify the Policy

1. Completely quit Chrome (⌘+Q)
2. Reopen Chrome
3. Navigate to chrome://policy
4. Click "Reload policies" if needed
5. Look for the extension policy under "Extensions" section

Test the Extension

1. Click on the Textshine extension icon
2. Navigate to Settings